Operations
Serco runs a number of road and rail networks and has a worldwide reputation for promoting excellence in quality of service, including efficient transport mobility and the provision of up-to-the-minute transport information. Our approach to change management has increased passenger satisfaction through improved punctuality, and we have also improved security with newer and more comfortable trains.
In both regional and urban environments we operate modern, reliable and safe public transport services, making us the first choice for transport authorities seeking to improve quality, value and levels of service to the general public.
National Traffic Control Centre
Having been recognised in the UK as the leading developer of traffic management and information systems and also for traffic management operations services, we have been commissioned by The Highways Agency to implement and operate a £160 million National Traffic Control Centre (NTCC). The NTCC collects and manages extensive traffic information on 6,500km of England’s core road network. Detailed responses to the roads conditions are provided and continually monitored and analysed in order to better manage the network during incident conditions.
Complete transport solution
By delivering the complete transport solution for towns and cities we can manage and operate public transport including light rail and bus and deliver integrated demand management systems such as congestion charging and urban traffic management (UTMC compliant) control systems.
Whether it’s as a passenger or driver, operator or manager, our target is to get you personally to where you want to be. Our systems and services enable you to get to the all important meeting on time, home to see the children in the school play and to be seated for the match before kick-off.
For more information on our capabilities in different transport areas please look Transport Solutions.
Traffic England brings you live traffic information for motorways and A-roads in England so you can avoid delays by changing your route, altering the time you travel, or even leaving the car at home and taking the train instead.