Utilities
The pace of business change is unrelenting. The Utility industry is no exception and is undergoing change that is both continuous and radical. Complex demands and pressures challenge the industry at every turn: climate change, regulation, security, heightened customer expectations, ageing assets and globalisation.
What we do
Serco helps utilities take the lead in this demanding environment, giving you the agility to change. We improve business performance for utilities in the UK and Europe by providing advice for, designing, integrating and delivering efficient end-to-end IT-enabled business solutions. Serco has a unique set of capabilities and experiences that help leading utilities to improve the quality, accessibility and efficiency of the services they provide.
Resilience & Integrated Security Services – provision of secure services to manage the physical, human, electronic and information security environments within the Critical National Infrastructure.
Workplace Management Services – enabling staff to operate effectively in the field, improving workforce performance and information collection.
Revenue Management Services – developing and managing the business processes and ICT infrastructure that will improve the efficiency of billing, revenue management and customer services.
Asset Management Services – delivering capabilities to design and manage assets across the whole of their life-cycle.
Information Quality Services – putting in place the strategies and systems to improve information quality across the whole organisation.
Agility Review Services – delivering a blueprint of the optimum scenario to help you make the step-change to agility.
The value Serco brings
Proven capabilities. Our capabilities have been developed and proved with clients in the nuclear industry and government, where we successfully manage critical national infrastructure and the end-to-end customer experience.
Trusted partners. Our experience within this sector is considerable having undertaken many significant projects on behalf of some of the largest water, gas and electricity companies in the UK. We are trusted partners to Bristol Water, Severn Trent, Wales & West Utilities, British Energy, EON and npower. This breadth of sector knowledge enables us to understand and respond to the issues that matter most to you.