The Institute is Serco’s research facility. Our aim is to foster the development of sustainable public service markets through an outward-facing programme of research and communication.   

Using an evidence-based approach, we study competition and contracting in public services and share the findings through Our Publications. These are intended to enhance understanding, in governments and the wider community, of the role that competition and contracting can play in improving public services, and of the conditions and practices that deliver the best outcomes.

As part of a continuing dialogue with industry professionals, government officials, academics and researchers we also maintain our Resource Centre, an online library created as a first point of reference for stakeholders in this area.