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In the mountainous surrounds of Hong Kong, road tunnels provide vital commuter links. Each day, more than 90,000 vehicles can pass through the Serco-operated Lion Rock Tunnel
In such a busy system, the safe, smooth-running of the tunnel is down to co-operation and trust

Serco

We improve services by managing people, processes, technology and assets more effectively.

Social Responsibility

Our values are founded on the belief that to remain successful over the long term we must deal fairly, openly and honestly with our key stakeholders – employees, customers, investors and the wider community. To sustain our values, and bring them to life in the way we do business, we have developed a robust corporate responsibility model and strategy. These feed into our strategies on health and safety, people, community and the environment, ensuring a seamless and consistent approach.

Corporate responsibility has always been important to us. It underpins our culture and values, which are unique to Serco and help distinguish us in our markets. It is not an add-on: we’ve embedded it in the Serco Management System, which shapes the way we run our business. And it is overseen by our Corporate Assurance Group, which reports directly to the Group Board and takes an integrated view of all aspects of our corporate governance, risk management, health and safety, and social responsibility.

In this section of the website you can learn about our public service ethos, our corporate responsibility model, the Serco Foundation and our awards for corporate responsibility performance.

For more details, view Serco's Corporate Responsibility Policy Standard

Full details on our strategy, objectives and performance are detailed within our corporate responsibility reports.

More for Communities

In November 2003 we launched the Serco Foundation to provide additional funding for community initiatives

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What Others Think of Us

2007 was the sixth year that Business in the Community (BiTC) produced a corporate responsibility index, which Serco were pleased to be part of.
2005 BiTC index report on Serco [PDF]
2004 BiTC index report on Serco [PDF]

Running a Responsible Business

For Serco, corporate responsibility is about living the values and principles that govern the way we operate as an organisation and behave as individuals.

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Last Updated: 21 August 2008