Our people are the heart of everything we do. Without their talent, energy and drive, our business would not survive. Empowering our people to excel remains fundamental to our success and is one of our governing principles.

The way we set out to create an environment in which our people can excel is clearly laid out in the Serco Management System (SMS) and supported by a suite of policy standards.

Our approach to managing people is designed to ensure we attract the people and expertise we need to face today's challenges and those ahead of us. Our strategy takes account of the fact that a good business depends on recruiting, retaining and rewarding good people. Without them, we would be unable to achieve our vision: to be the leading service company in our chosen markets.

When it comes to nurturing our human resources, we continue to focus on four key areas: great leadership, exceptional talent, excited and engaged employees and high-performance business.